We collect information about you when you provide it to us, when you use our Services, and when other sources provide it to us, as further described below.
We collect information about you when you register your user account, create or modify your profile, set preferences, sign-up for or make purchases. Users also have the option of adding a profile picture, bio, and other details to your profile information to be displayed in our Services. We keep track of your preferences when you select settings within the Services.
The Services include the Goalign® technology you use, where we collect and store content that you post, send, receive and share. This content includes any information about you that you may choose to include.
The Services also include customer support, where you may choose to submit information regarding a problem you are experiencing with a Service. Whether you designate yourself as a technical contact, open a support ticket, speak to one of our representatives directly or otherwise engage with our support team, you will be asked to provide contact information, a summary of the problem you are experiencing, and any other documentation, screenshots or information that would be helpful in resolving the issue.
How we use the information we collect depends in part on how you use a Service, and any preferences you have communicated to us. Below are the specific purposes for which we use the information we collect about you.
We use information about you to provide our Services to you, including to authenticate you when you log in, provide customer support, and operate, maintain and optimize the Services. Our Services also include tailored features that personalize your experience, enhance your productivity. We may use your email domain to infer your affiliation with a particular organisation or industry to personalize the content and experience you receive on our Services.
We are always looking for ways to make our Services smarter, faster, more secure, integrated and useful to you. We use collective learnings about how people use our Services and feedback provided directly to us to troubleshoot and to identify trends, usage, activity patterns and opportunities for integration and improvement of the Services. We also test and analyse certain new features with some users before rolling the feature out to all users.
We use your information to resolve technical issues you may encounter, to respond to your requests for assistance, to analyse crash information, and to repair and improve the Services. Where you give us permission to do so, we share your information with the Subio Support team for the purpose of responding to support-related requests.
If you are an individual in the European Economic Area (EEA), we collect and process information about you only where we have legal bases for doing so under applicable European Union laws. The legal bases depend on the Services you use and how you use them. This means we collect and use your information only where: We need it to provide you the Services, including to operate the Services, provide customer support and personalized features and to protect the safety and security of the Services; It satisfies a legitimate interest (which is not overridden by your GDPR and data protection interests), such as for research and development, to market and promote the Services and to protect our legal rights and interests; You give us consent to do so for a specific purpose; or we need to process your data to comply with a legal obligation.
We work with third-party service providers to provide website and application development, hosting, maintenance, backup, storage, virtual infrastructure, payment processing, analysis and other services for us, which may require them to access or use information about you. If a service provider needs to access information about you to perform services on our behalf, they do so under instruction from us, including abiding by policies and procedures designed to protect your information.
Our products are intended for both organisational and personal use. Where the Services are made available to you through an organisation (e.g. your employer), that organisation is the administrator of the Services and is responsible for the end-users and/or Service sites over which it has control. If this is the case, please direct your data privacy questions to your administrator, as your use of the Services is subject to that organisation’s policies. We are not responsible for the privacy or security practices of an administrator’s organisation, which may be different to this policy.
Even if the Services are not currently administered to you by an organisation, if you are a member of a team administered by an organisation, or if you use an email address provided by an organisation (such as your work email address) to access the Services, then the administrator of that team or the owner of the domain associated with your organisational email address (e.g. your employer) may assert administrative control over your account and use of the Services at a later date. You will be notified if this happens.