Privacy Policy

What this policy covers

This Privacy Policy covers the information we collect about you when you use our products or services, or otherwise interact with PartsPal (for example, attending PartsPal events), unless a different privacy policy is displayed. This policy also explains your choices about how we use information about you. Your choices include how you can object to certain uses of information about you and how you can access and update certain information about you. If you do not agree with this policy, do not access or use our Services or interact with any other aspect of our business.  

What information we collect about you

We collect information about you when you provide it to us, when you use our Services, and when other sources provide it to us, as further described below.

Information you provide to us

We collect information about you when you input it into our Services or otherwise provide it directly to us. 

Account and Profile Information

We collect information about you when you register for an account, create or modify your profile, set preferences, sign-up for or make purchases through the Services. For example, you provide your contact information and, in some cases, billing information when you register for the Services. You also have the option of adding a profile picture, bio, and other details to your profile information to be displayed in our Services. We keep track of your preferences when you select settings within the Services.

Content you provide through our products:

The Services include the PartsPal web, desktop and mobile products you use, where we collect and store content that you post, send, receive and share. This content includes any information about you that you may choose to include. Content also includes the files and links you upload to our Services. ‍ 

Content you provide through our websites

The Services also include our websites owned or operated by us. We collect other content that you submit to these websites, which include social media or social networking websites operated by us. For example, you provide content to us when you provide feedback, submit inquiries, activate a free trial or when you participate in any interactive features, surveys, contests, promotions, activities or events. 

Information you provide through our support channels:

The Services also include customer support, where you may choose to submit information regarding a problem you are experiencing with a Service. Whether you designate yourself as a technical contact, open a support ticket, speak to one of our representatives directly or otherwise engage with our support team, you will be asked to provide contact information, a summary of the problem you are experiencing, and any other documentation, screenshots or information that would be helpful in resolving the issue. ‍ 

How we use the information we collect

How we use the information we collect depends in part on which Services you use, how you use them, and any preferences you have communicated to us. Below are the specific purposes for which we use the information we collect about you. 

To provide the Services and personalize your experience:

We use information about you to provide our Services to you, including to process transactions with you, authenticate you when you log in, provide customer support, and operate, maintain and optimize the Services. For example, we use the name and picture you provide in your account to identify you to other Service users. Our Services also include tailored features that personalize your experience, enhance your productivity. We may use your email domain to infer your affiliation with a particular organisation or industry to personalize the content and experience you receive on our Services.

For research and development

We are always looking for ways to make our Services smarter, faster, more secure, integrated and useful to you. We use collective learnings about how people use our Services and feedback provided directly to us to troubleshoot and to identify trends, usage, activity patterns and opportunities for integration and improvement of the Services. For example, we used information collected about how users collaborate with travelers from within our Services to design a better, more user-friendly process. We also test and analyse certain new features with some users before rolling the feature out to all users.

Customer support:

We use your information to resolve technical issues you encounter, to respond to your requests for assistance, to analyse crash information, and to repair and improve the Services. Where you give us permission to do so, we share your information with our PartsPal Support team for the purpose of responding to support-related requests.

Legal bases for processing (for EEA users):

 If you are an individual in the European Economic Area (EEA), we collect and process information about you only where we have legal bases for doing so under applicable European Union laws. The legal bases depend on the Services you use and how you use them. This means we collect and use your information only where:We need it to provide you the Services, including to operate the Services, provide customer support and personalized features and to protect the safety and security of the Services;It satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development, to market and promote the Services and to protect our legal rights and interests;You give us consent to do so for a specific purpose; orWe need to process your data to comply with a legal obligation.

How we share the information we collect

We make collaboration tools, and we want them to work well for you. This means sharing information through the Services and with certain third parties. We share information we collect about you in the ways discussed below, but we are not in the business of selling information about you to advertisers or other third parties. 

Sharing with other Service users

When you use the Services, we share certain information about you with other Service users.
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Community Forums:

Our websites offer publicly accessible blogs, forums, bug trackers, and wikis. You should be aware that any information you provide in these websites – including profile information associated with the account you use to post the information – may be read, collected, and used by any member of the public who accesses websites. Your posts and certain profile information may remain even after you terminate your account. We urge you to consider the sensitivity of any information you input into these Services. To request removal of your information from publicly accessible websites operated by us, please contact us as provided below. In some cases, we may not be able to remove your information, in which case we will let you know if we are unable to and why. 

Service Providers:

We work with third-party service providers to provide website and application development, hosting, maintenance, backup, storage, virtual infrastructure, payment processing, analysis and other services for us, which may require them to access or use information about you. If a service provider needs to access information about you to perform services on our behalf, they do so under instruction from us, including abiding by policies and procedures designed to protect your information.

Other important privacy information

Service Providers:

‍Our products are intended for both personal use and use by organisations. Where the Services are made available to you through an organisation (e.g. your employer), that organisation is the administrator of the Services and is responsible for the end-users and/or Service sites over which it has control. If this is the case, please direct your data privacy questions to your administrator, as your use of the Services is subject to that organisation’s policies. We are not responsible for the privacy or security practices of an administrator’s organisation, which may be different to this policy.

Even if the Services are not currently administered to you by an organisation, if you are a member of a team administered by an organisation, or if you use an email address provided by an organisation (such as your work email address) to access the Services, then the administrator of that team or the owner of the domain associated with your organisational email address (e.g. your employer) may assert administrative control over your account and use of the Services at a later date. You will be notified if this happens.